Refund policy

Return & Refund Policy

Return Window

We have a 7-day return policy, which means you must request a return within 7 days of receiving your item.

Once your return request is approved, you will have 7 days to ship the item back to us or your return will not be accepted

Eligibility for Returns

To be eligible for a return, items must be:

  • Unworn, unused, and unwashed

  • In original condition

  • With all tags attached

  • In original packaging

  • Accompanied by proof of purchase (order number or receipt)

Items sent back without first requesting a return will not be accepted.

How to Start a Return

To request a return, contact us at contact@loafly.co with your order number and reason for return.

If your return is approved, we’ll provide return instructions and a shipping label.

Restocking Fee

A 20% restocking fee will be deducted from approved refunds to help cover shipping, inspection, handling, and repackaging costs.

This fee is waived for items that arrive damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.

Return shipping costs will only be covered if an item arrives damaged, defective, or incorrect.

As a small business, we’re unable to offer free return shipping at this time. Thank you for understanding and supporting small businesses 🤍

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect so we can make it right.

Non-Returnable / Final Sale Items

The following items are final sale and cannot be returned or refunded:

  • Sale or discounted items

  • Gift cards

  • Personalized or custom-made items

  • Intimates, swimwear, or hygiene-sensitive items

Certain items such as perishable goods, personal care products, hazardous materials, flammable liquids, or gases cannot be returned. Please contact us if you have questions about a specific item.

Exchanges

We do not offer direct exchanges.
The fastest way to receive a new item is to return your original purchase (if eligible) and place a new order.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Items must still meet our return condition requirements (unused, unworn, with tags, and in original packaging).

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.

Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 20 business days have passed since your return was approved, please contact us at contact@loafly.co

By placing an order, you agree to our Return & Refund Policy.