Frequently asked questions
What is the return policy?
We gladly accept returns as long as the item is in its original condition. Since each piece is made to order, a small restocking and shipping fee applies to returned items. Exchanges are free!
As a small business, this policy helps us reduce waste and operate more sustainably. If you have any questions or concerns, please don’t hesitate to reach out. We’re here to help.
Are any purchases final sale?
Yes, certain items especially marked “Final Sale” are typically non-refundable and non-exchangeable.
How can I give feedback?
We'd love to hear from you! If you have an ideas or feedback for us, we go through each email. It may take a while for us to sort through it all, but we do our best to read each and every email.
When will I get my order?
To ensure Loafly produces as little waste as possible, each pajama set is made to order. This means we don’t stockpile hundreds of items. Instead, we create each piece with intention, knowing it already has a home.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Why is the selection limited?
As a slow fashion brand, we’re committed to growing our collection intentionally and sustainably. This approach allows us to focus on quality over quantity ensuring every piece is thoughtfully designed, well-crafted, and made to last.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.